Cara Mengajukan Pengaduan

Di EU Internet Ventures (EUIV), kami menghargai pengalaman Anda dan menanggapi kekhawatiran dengan serius. Jika sesuatu tidak memenuhi harapan Anda, kami ingin mendengarnya. Proses pengaduan kami dirancang untuk jelas, adil, dan sesederhana mungkin.

Apa yang Kami Butuhkan dari Anda

Please include your full contact information (name, email, phone number, and address), a brief summary of the issue with any important dates or transaksi details, any relevant documents like screenshots or receipts, the name of the aset kripto service your complaint is about, and a timeline of events.

What to Expect Next

We will acknowledge your complaint within 5 business days, provide a full response within 40 business days, notify you if more time is needed (up to 45 business days), and keep you informed throughout.