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At EU Internet Ventures (EUIV), we value your experience and take concerns seriously. If something hasn’t met your expectations, we’re here to help make it right. You can submit a complaint free of charge, and we’ll ensure it’s addressed promptly and with care.

You may submit your complaint through the method most convenient for you:

What We Need From You

Please include your full contact information (name, email, phone number, and address), a brief summary of the issue with any important dates or transaction details, any relevant documents like screenshots or receipts, the name of the crypto-asset service your complaint is about, and a timeline of events.

What to Expect Next

We will acknowledge your complaint within 5 business days, provide a full response within 40 business days, notify you if more time is needed (up to 45 business days), and keep you informed throughout.