Как подать жалобу

At EU Internet Ventures (EUIV), we value your experience and take concerns seriously. If something hasn’t met your expectations, we’re here to help make it right. You can submit a complaint free of charge, and we’ll ensure it’s addressed promptly and with care.

You may submit your complaint through the method most convenient for you:

What We Need From You

Please include your full contact information (name, email, phone number, and address), a brief summary of the issue with any important dates or transaction details, any relevant documents like screenshots or receipts, the name of the crypto-asset service your complaint is about, and a timeline of events.

What to Expect Next

We will acknowledge your complaint within 5 business days, provide a full response within 40 business days, notify you if more time is needed (up to 45 business days), and keep you informed throughout.