{"id":6817,"date":"2025-06-17T02:34:33","date_gmt":"2025-06-17T02:34:33","guid":{"rendered":"https:\/\/banxa.com\/complaints\/"},"modified":"2026-04-23T20:23:23","modified_gmt":"2026-04-23T20:23:23","slug":"complaints","status":"publish","type":"page","link":"https:\/\/banxa.com\/vi\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6817\" class=\"elementor elementor-6817 elementor-3467\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d18a11 e-flex e-con-boxed e-con e-parent\" data-id=\"0d18a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb73944 e-con-full e-flex e-con e-child\" data-id=\"cb73944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adeb42d crosshtml elementor-widget elementor-widget-html\" data-id=\"adeb42d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"t0\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n    <div class=\"cross\" data-position=\"top-left\"><\/div>\n    <div class=\"cross\" data-position=\"top-right\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-left\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-right\"><\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356136a elementor-widget elementor-widget-heading\" data-id=\"356136a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How to Submit a Complaint<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a72e4f e-con-full e-flex e-con e-child\" data-id=\"5a72e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-895b9e3 elementor-widget elementor-widget-text-editor\" data-id=\"895b9e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>T\u1ea1i EU Internet Ventures (EUIV), ch\u00fang t\u00f4i coi tr\u1ecdng tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ea1n v\u00e0 xem x\u00e9t nghi\u00eam t\u00fac c\u00e1c m\u1ed1i quan ng\u1ea1i. N\u1ebfu c\u00f3 \u0111i\u1ec1u g\u00ec kh\u00f4ng \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a b\u1ea1n, ch\u00fang t\u00f4i s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 kh\u1eafc ph\u1ee5c. B\u1ea1n c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i mi\u1ec5n ph\u00ed, v\u00e0 ch\u00fang t\u00f4i s\u1ebd \u0111\u1ea3m b\u1ea3o x\u1eed l\u00fd k\u1ecbp th\u1eddi v\u00e0 chu \u0111\u00e1o.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i th\u00f4ng qua ph\u01b0\u01a1ng th\u1ee9c thu\u1eadn ti\u1ec7n nh\u1ea5t cho b\u1ea1n: <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb3532 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4bb3532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:complaints.eu@banxa.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-send-2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Email: complaints.eu@banxa.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518de2a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"518de2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-map\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>\u0110\u1ecba ch\u1ec9 g\u1eedi th\u01b0:<\/strong> <br \/>EU Internet Ventures B.V.<br \/>Nieuwezijds Voorburgwal 162<br \/>1012 SJ Amsterdam<br \/>Netherlands<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f053cf8 elementor-widget elementor-widget-text-editor\" data-id=\"f053cf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Th\u00f4ng tin ch\u00fang t\u00f4i c\u1ea7n t\u1eeb b\u1ea1n<\/h3>\n<p>Vui l\u00f2ng cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin li\u00ean h\u1ec7 (h\u1ecd t\u00ean, email, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i v\u00e0 \u0111\u1ecba ch\u1ec9), t\u00f3m t\u1eaft ng\u1eafn g\u1ecdn v\u1ec1 v\u1ea5n \u0111\u1ec1 k\u00e8m theo c\u00e1c ng\u00e0y quan tr\u1ecdng ho\u1eb7c chi ti\u1ebft giao d\u1ecbch, c\u00e1c t\u00e0i li\u1ec7u li\u00ean quan nh\u01b0 \u1ea3nh ch\u1ee5p m\u00e0n h\u00ecnh ho\u1eb7c bi\u00ean lai, t\u00ean d\u1ecbch v\u1ee5 t\u00e0i s\u1ea3n ti\u1ec1n m\u00e3 h\u00f3a li\u00ean quan \u0111\u1ebfn khi\u1ebfu n\u1ea1i c\u1ee7a b\u1ea1n v\u00e0 tr\u00ecnh t\u1ef1 th\u1eddi gian c\u00e1c s\u1ef1 ki\u1ec7n.<\/p>\n<h3>B\u01b0\u1edbc ti\u1ebfp theo<\/h3>\n<p>Ch\u00fang t\u00f4i s\u1ebd x\u00e1c nh\u1eadn khi\u1ebfu n\u1ea1i c\u1ee7a b\u1ea1n trong v\u00f2ng 5 ng\u00e0y l\u00e0m vi\u1ec7c, cung c\u1ea5p ph\u1ea3n h\u1ed3i \u0111\u1ea7y \u0111\u1ee7 trong v\u00f2ng 40 ng\u00e0y l\u00e0m vi\u1ec7c, th\u00f4ng b\u00e1o n\u1ebfu c\u1ea7n th\u00eam th\u1eddi gian (t\u1ed1i \u0111a 45 ng\u00e0y l\u00e0m vi\u1ec7c) v\u00e0 li\u00ean t\u1ee5c c\u1eadp nh\u1eadt cho b\u1ea1n trong su\u1ed1t qu\u00e1 tr\u00ecnh. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f43c37a herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"f43c37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-EN.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u1ea3i m\u1eabu khi\u1ebfu n\u1ea1i ti\u1ebfng Anh<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09ad902 herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"09ad902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-Dutch.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u1ea3i m\u1eabu khi\u1ebfu n\u1ea1i ti\u1ebfng H\u00e0 Lan<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How to Submit a Complaint T\u1ea1i EU Internet Ventures (EUIV), ch\u00fang t\u00f4i coi tr\u1ecdng tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ea1n v\u00e0 xem x\u00e9t nghi\u00eam t\u00fac c\u00e1c m\u1ed1i quan ng\u1ea1i. N\u1ebfu c\u00f3 \u0111i\u1ec1u g\u00ec kh\u00f4ng \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a b\u1ea1n, ch\u00fang t\u00f4i s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 kh\u1eafc ph\u1ee5c. B\u1ea1n c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i mi\u1ec5n ph\u00ed, v\u00e0 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6817","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - Banxa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/banxa.com\/vi\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Banxa\" \/>\n<meta property=\"og:description\" content=\"How to Submit a Complaint T\u1ea1i EU Internet Ventures (EUIV), ch\u00fang t\u00f4i coi tr\u1ecdng tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ea1n v\u00e0 xem x\u00e9t nghi\u00eam t\u00fac c\u00e1c m\u1ed1i quan ng\u1ea1i. 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