{"id":5074,"date":"2025-06-17T02:34:33","date_gmt":"2025-06-17T02:34:33","guid":{"rendered":"https:\/\/banxa.com\/klagomal\/"},"modified":"2026-04-23T19:58:04","modified_gmt":"2026-04-23T19:58:04","slug":"klagomal","status":"publish","type":"page","link":"https:\/\/banxa.com\/sv\/klagomal\/","title":{"rendered":"Klagom\u00e5l"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5074\" class=\"elementor elementor-5074 elementor-3467\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d18a11 e-flex e-con-boxed e-con e-parent\" data-id=\"0d18a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb73944 e-con-full e-flex e-con e-child\" data-id=\"cb73944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adeb42d crosshtml elementor-widget elementor-widget-html\" data-id=\"adeb42d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"t0\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n    <div class=\"cross\" data-position=\"top-left\"><\/div>\n    <div class=\"cross\" data-position=\"top-right\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-left\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-right\"><\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356136a elementor-widget elementor-widget-heading\" data-id=\"356136a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hur du l\u00e4mnar in ett klagom\u00e5l<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a72e4f e-con-full e-flex e-con e-child\" data-id=\"5a72e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-895b9e3 elementor-widget elementor-widget-text-editor\" data-id=\"895b9e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>P\u00e5 EU Internet Ventures (EUIV) v\u00e4rderar vi din upplevelse och tar fr\u00e5gor p\u00e5 allvar. Om n\u00e5got inte har uppfyllt dina f\u00f6rv\u00e4ntningar \u00e4r vi h\u00e4r f\u00f6r att hj\u00e4lpa till att r\u00e4tta till det. Du kan l\u00e4mna in ett klagom\u00e5l kostnadsfritt och vi s\u00e4kerst\u00e4ller att det hanteras snabbt och omsorgsfullt.<\/p>\n<p>Du kan l\u00e4mna in ditt klagom\u00e5l genom den metod som passar dig b\u00e4st:\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb3532 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4bb3532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:complaints.eu@banxa.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-send-2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Email: complaints.eu@banxa.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518de2a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"518de2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-map\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Postadress:<\/strong> <br \/>EU Internet Ventures B.V.<br \/>Nieuwezijds Voorburgwal 162<br \/>1012 SJ Amsterdam<br \/>Nederl\u00e4nderna<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f053cf8 elementor-widget elementor-widget-text-editor\" data-id=\"f053cf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Vad vi beh\u00f6ver fr\u00e5n dig<\/h3>\n<p>Var god inkludera din fullst\u00e4ndiga kontaktinformation (namn, e-post, telefonnummer och adress), en kort sammanfattning av problemet med eventuella viktiga datum eller transaktionsdetaljer, relevanta dokument som sk\u00e4rmbilder eller kvitton, namnet p\u00e5 den kryptotillg\u00e5ngstj\u00e4nst ditt klagom\u00e5l avser samt en tidslinje \u00f6ver h\u00e4ndelserna.<\/p>\n<h3>Vad du kan f\u00f6rv\u00e4nta dig h\u00e4rn\u00e4st<\/h3>\n<p>Vi bekr\u00e4ftar ditt klagom\u00e5l inom 5 arbetsdagar, ger ett fullst\u00e4ndigt svar inom 40 arbetsdagar, meddelar dig om mer tid beh\u00f6vs (upp till 45 arbetsdagar) och h\u00e5ller dig informerad under hela processen.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f43c37a herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"f43c37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-EN.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ladda ner klagom\u00e5lsformul\u00e4r p\u00e5 engelska<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09ad902 herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"09ad902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-Dutch.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ladda ner klagom\u00e5lsformul\u00e4r p\u00e5 nederl\u00e4ndska<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hur du l\u00e4mnar in ett klagom\u00e5l P\u00e5 EU Internet Ventures (EUIV) v\u00e4rderar vi din upplevelse och tar fr\u00e5gor p\u00e5 allvar. Om n\u00e5got inte har uppfyllt dina f\u00f6rv\u00e4ntningar \u00e4r vi h\u00e4r f\u00f6r att hj\u00e4lpa till att r\u00e4tta till det. Du kan l\u00e4mna in ett klagom\u00e5l kostnadsfritt och vi s\u00e4kerst\u00e4ller att det hanteras snabbt och omsorgsfullt. Du [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5074","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klagom\u00e5l - Banxa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/banxa.com\/sv\/klagomal\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klagom\u00e5l - Banxa\" \/>\n<meta property=\"og:description\" content=\"Hur du l\u00e4mnar in ett klagom\u00e5l P\u00e5 EU Internet Ventures (EUIV) v\u00e4rderar vi din upplevelse och tar fr\u00e5gor p\u00e5 allvar. 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