{"id":7522,"date":"2025-06-17T02:34:33","date_gmt":"2025-06-17T02:34:33","guid":{"rendered":"https:\/\/banxa.com\/reclamatii\/"},"modified":"2026-04-26T20:08:48","modified_gmt":"2026-04-26T20:08:48","slug":"reclamatii","status":"publish","type":"page","link":"https:\/\/banxa.com\/ro\/reclamatii\/","title":{"rendered":"Reclamatii"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7522\" class=\"elementor elementor-7522 elementor-3467\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d18a11 e-flex e-con-boxed e-con e-parent\" data-id=\"0d18a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb73944 e-con-full e-flex e-con e-child\" data-id=\"cb73944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adeb42d crosshtml elementor-widget elementor-widget-html\" data-id=\"adeb42d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"t0\" data-widget_type=\"html.default\">\n\t\t\t\t\t    <div class=\"cross\" data-position=\"top-left\"><\/div>\n    <div class=\"cross\" data-position=\"top-right\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-left\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-right\"><\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356136a elementor-widget elementor-widget-heading\" data-id=\"356136a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cum sa depuneti o reclamatie<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a72e4f e-con-full e-flex e-con e-child\" data-id=\"5a72e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-895b9e3 elementor-widget elementor-widget-text-editor\" data-id=\"895b9e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La EU Internet Ventures (EUIV), pretuim experienta dvs. si tratam ingrijorarile cu seriozitate. Daca ceva nu v-a indeplinit asteptarile, suntem aici pentru a ajuta sa indreptam lucrurile. Puteti depune o reclamatie gratuit, iar noi ne vom asigura ca este tratata prompt si cu atentie.<\/p>\n<p>Va puteti trimite reclamatia prin metoda cea mai convenabila pentru dvs.: <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb3532 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4bb3532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:complaints.eu@banxa.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-send-2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Email: complaints.eu@banxa.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518de2a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"518de2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-map\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Adresa postala:<\/strong> <br \/>EU Internet Ventures B.V.<br \/>Nieuwezijds Voorburgwal 162<br \/>1012 SJ Amsterdam<br \/>Olanda<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f053cf8 elementor-widget elementor-widget-text-editor\" data-id=\"f053cf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Ce avem nevoie de la dvs.<\/h3>\n<p>Va rugam sa includeti informatiile dvs. complete de contact (nume, email, numar de telefon si adresa), un rezumat scurt al problemei cu orice date sau detalii importante ale tranzactiei, orice documente relevante precum capturi de ecran sau chitante, numele serviciului pentru active crypto la care se refera reclamatia dvs. si o cronologie a evenimentelor.<\/p>\n<h3>La ce sa va asteptati in continuare<\/h3>\n<p>Vom confirma primirea reclamatiei dvs. in termen de 5 zile lucratoare, vom oferi un raspuns complet in termen de 40 de zile lucratoare, va vom anunta daca este nevoie de mai mult timp (pana la 45 de zile lucratoare) si va vom tine la curent pe tot parcursul. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f43c37a herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"f43c37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-EN.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Descarcati formularul de reclamatii in limba engleza<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09ad902 herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"09ad902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-Dutch.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Descarcati formularul de reclamatii in limba olandeza<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cum sa depuneti o reclamatie La EU Internet Ventures (EUIV), pretuim experienta dvs. si tratam ingrijorarile cu seriozitate. Daca ceva nu v-a indeplinit asteptarile, suntem aici pentru a ajuta sa indreptam lucrurile. Puteti depune o reclamatie gratuit, iar noi ne vom asigura ca este tratata prompt si cu atentie. Va puteti trimite reclamatia prin metoda [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7522","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reclamatii - Banxa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/banxa.com\/ro\/reclamatii\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclamatii - Banxa\" \/>\n<meta property=\"og:description\" content=\"Cum sa depuneti o reclamatie La EU Internet Ventures (EUIV), pretuim experienta dvs. si tratam ingrijorarile cu seriozitate. 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