{"id":5071,"date":"2025-06-17T02:34:33","date_gmt":"2025-06-17T02:34:33","guid":{"rendered":"https:\/\/banxa.com\/reclamacoes\/"},"modified":"2026-04-23T19:57:58","modified_gmt":"2026-04-23T19:57:58","slug":"reclamacoes","status":"publish","type":"page","link":"https:\/\/banxa.com\/pt-br\/reclamacoes\/","title":{"rendered":"Reclama\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5071\" class=\"elementor elementor-5071 elementor-3467\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d18a11 e-flex e-con-boxed e-con e-parent\" data-id=\"0d18a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb73944 e-con-full e-flex e-con e-child\" data-id=\"cb73944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adeb42d crosshtml elementor-widget elementor-widget-html\" data-id=\"adeb42d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"t0\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n    <div class=\"cross\" data-position=\"top-left\"><\/div>\n    <div class=\"cross\" data-position=\"top-right\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-left\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-right\"><\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356136a elementor-widget elementor-widget-heading\" data-id=\"356136a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Como Enviar uma Reclama\u00e7\u00e3o<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a72e4f e-con-full e-flex e-con e-child\" data-id=\"5a72e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-895b9e3 elementor-widget elementor-widget-text-editor\" data-id=\"895b9e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Na EU Internet Ventures (EUIV), valorizamos sua experi\u00eancia e levamos as preocupa\u00e7\u00f5es a s\u00e9rio. Se algo n\u00e3o atendeu \u00e0s suas expectativas, estamos aqui para resolver. Voc\u00ea pode enviar uma reclama\u00e7\u00e3o gratuitamente, e garantiremos que ela seja tratada de forma r\u00e1pida e cuidadosa.<\/p>\n<p>Voc\u00ea pode enviar sua reclama\u00e7\u00e3o pelo m\u00e9todo mais conveniente para voc\u00ea: <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb3532 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4bb3532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:complaints.eu@banxa.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-send-2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Email: complaints.eu@banxa.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518de2a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"518de2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-map\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Endere\u00e7o para Correspond\u00eancia:<\/strong> <br \/>EU Internet Ventures B.V.<br \/>Nieuwezijds Voorburgwal 162<br \/>1012 SJ Amsterdam<br \/>Holanda<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f053cf8 elementor-widget elementor-widget-text-editor\" data-id=\"f053cf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>O que Precisamos de Voc\u00ea<\/h3>\n<p>Inclua suas informa\u00e7\u00f5es de contato completas (nome, e-mail, n\u00famero de telefone e endere\u00e7o), um breve resumo do problema com quaisquer datas importantes ou detalhes da transa\u00e7\u00e3o, quaisquer documentos relevantes como capturas de tela ou recibos, o nome do servi\u00e7o de criptoativos ao qual sua reclama\u00e7\u00e3o se refere, e uma linha do tempo dos eventos.<\/p>\n<h3>O que Esperar a Seguir<\/h3>\n<p>Confirmaremos o recebimento de sua reclama\u00e7\u00e3o em at\u00e9 5 dias \u00fateis, forneceremos uma resposta completa em at\u00e9 40 dias \u00fateis, notificaremos voc\u00ea se mais tempo for necess\u00e1rio (at\u00e9 45 dias \u00fateis) e manteremos voc\u00ea informado durante todo o processo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f43c37a herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"f43c37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-EN.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Baixar Formul\u00e1rio de Reclama\u00e7\u00e3o em Ingl\u00eas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09ad902 herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"09ad902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-Dutch.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Baixar Formul\u00e1rio de Reclama\u00e7\u00e3o em Holand\u00eas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Como Enviar uma Reclama\u00e7\u00e3o Na EU Internet Ventures (EUIV), valorizamos sua experi\u00eancia e levamos as preocupa\u00e7\u00f5es a s\u00e9rio. Se algo n\u00e3o atendeu \u00e0s suas expectativas, estamos aqui para resolver. Voc\u00ea pode enviar uma reclama\u00e7\u00e3o gratuitamente, e garantiremos que ela seja tratada de forma r\u00e1pida e cuidadosa. Voc\u00ea pode enviar sua reclama\u00e7\u00e3o pelo m\u00e9todo mais conveniente [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5071","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reclama\u00e7\u00f5es - Banxa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/banxa.com\/pt-br\/reclamacoes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclama\u00e7\u00f5es - Banxa\" \/>\n<meta property=\"og:description\" content=\"Como Enviar uma Reclama\u00e7\u00e3o Na EU Internet Ventures (EUIV), valorizamos sua experi\u00eancia e levamos as preocupa\u00e7\u00f5es a s\u00e9rio. 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