{"id":5069,"date":"2025-06-17T02:34:33","date_gmt":"2025-06-17T02:34:33","guid":{"rendered":"https:\/\/banxa.com\/pengaduan\/"},"modified":"2026-04-23T19:57:54","modified_gmt":"2026-04-23T19:57:54","slug":"pengaduan","status":"publish","type":"page","link":"https:\/\/banxa.com\/id\/pengaduan\/","title":{"rendered":"Pengaduan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5069\" class=\"elementor elementor-5069 elementor-3467\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d18a11 e-flex e-con-boxed e-con e-parent\" data-id=\"0d18a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb73944 e-con-full e-flex e-con e-child\" data-id=\"cb73944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adeb42d crosshtml elementor-widget elementor-widget-html\" data-id=\"adeb42d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"t0\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n    <div class=\"cross\" data-position=\"top-left\"><\/div>\n    <div class=\"cross\" data-position=\"top-right\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-left\"><\/div>\n    <div class=\"cross\" data-position=\"bottom-right\"><\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356136a elementor-widget elementor-widget-heading\" data-id=\"356136a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cara Mengajukan Pengaduan<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a72e4f e-con-full e-flex e-con e-child\" data-id=\"5a72e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-895b9e3 elementor-widget elementor-widget-text-editor\" data-id=\"895b9e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Di EU Internet Ventures (EUIV), kami menghargai pengalaman Anda dan menanggapi kekhawatiran dengan serius. Jika sesuatu tidak memenuhi harapan Anda, kami ingin mendengarnya. Proses pengaduan kami dirancang untuk jelas, adil, dan sesederhana mungkin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb3532 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4bb3532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:complaints.eu@banxa.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-send-2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Email: complaints.eu@banxa.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518de2a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"518de2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-map\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Alamat Surat:<\/strong> <br \/>EU Internet Ventures B.V.<br \/>Nieuwezijds Voorburgwal 162<br \/>1012 SJ Amsterdam<br \/>Belanda<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f053cf8 elementor-widget elementor-widget-text-editor\" data-id=\"f053cf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Apa yang Kami Butuhkan dari Anda<\/h3>\n<p>Please include your full contact information (name, email, phone number, and address), a brief summary of the issue with any important dates or transaksi details, any relevant documents like screenshots or receipts, the name of the aset kripto service your complaint is about, and a timeline of events.<\/p>\n<h3>What to Expect Next<\/h3>\n<p>We will acknowledge your complaint within 5 business days, provide a full response within 40 business days, notify you if more time is needed (up to 45 business days), and keep you informed throughout.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f43c37a herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"f43c37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-EN.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Unduh Formulir Pengaduan Bahasa Inggris<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09ad902 herobtn elementor-widget__width-initial elementor-tablet-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"09ad902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/banxa.com\/wp-content\/uploads\/2025\/06\/Complaints-form-Dutch.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-document-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Unduh Formulir Pengaduan Bahasa Belanda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cara Mengajukan Pengaduan Di EU Internet Ventures (EUIV), kami menghargai pengalaman Anda dan menanggapi kekhawatiran dengan serius. Jika sesuatu tidak memenuhi harapan Anda, kami ingin mendengarnya. Proses pengaduan kami dirancang untuk jelas, adil, dan sesederhana mungkin. Email: complaints.eu@banxa.com Alamat Surat: EU Internet Ventures B.V.Nieuwezijds Voorburgwal 1621012 SJ AmsterdamBelanda Apa yang Kami Butuhkan dari Anda Please [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5069","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pengaduan - Banxa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/banxa.com\/id\/pengaduan\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pengaduan - Banxa\" \/>\n<meta property=\"og:description\" content=\"Cara Mengajukan Pengaduan Di EU Internet Ventures (EUIV), kami menghargai pengalaman Anda dan menanggapi kekhawatiran dengan serius. 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