Frequently Asked Questions
Available currencies: AUD, USD, EURO, GBP, DKK, TRY, CZK, SEK, SGD, NOK, PLN and CAD.
Banxa is a listed company and registered in multiple jurisdictions. We take our compliance and KYC/AML requirements seriously. We have systems in place to combat identity theft/fraud and money laundering. We believe in the mass adoption of digital currencies and feel strongly that can only be achieved by fair, transparent access.
The speed of the transaction completion depends on your method of payment. In the case of a credit card (VISA, Mastercard) the payment is between 1-8 hours, depending on delays on the network. In the case of POli, the payment is instantaneous and the KYC verification and order processing time is 3-4 hours. Sofort takes longer, sometimes up to a day, and we will process your order once the funds are delivered.
If your transaction is not complete within 6 hours for VISA transactions and one day for Sofort payments, please email us at [email protected] with your Order Number, Name and be ready to confirm the type of payment method you used.